Terms of Use

Please read these terms and conditions of service before using Dubaivisa.com

BY USING THIS SITE, BY SENDING OR DELIVERING YOUR PASSPORT(S), APPLICATION(S), OTHER DOCUMENT(S) TO DubaiVisa.com YOU ACKNOWLEDGE READING AND ACCEPTING THESE TERMS & CONDITIONS AND AGREE NOT TO VIOLATE OUR POLICIES.

By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, DubaiVisa.com may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using this site.

Refund Policy


If you cancel the service you may be entitled to a refund. If your passport and other supporting documents were received by DubaiVisa.com and have already been submitted by DubaiVisa.com for processing at the time of cancelation you will not receive any refund; however, if the submission has not been made at the time of cancelation you will receive a partial refund deducting $25 processing charge from the total amount. No refunds will be given for applications that have already been processed.

You may cancel by calling our service lines. Notwithstanding the foregoing, DubaiVisa.com cannot process refunds for Credit Card payments over 40 days old under any circumstances. In such cases DubaiVisa.com may issue a store credit applicable to future applications submitted through DubaiVisa.com. Credit cannot be transferred or cash redeemed.

Processing time


Processing time for visas and passports quoted by DubaiVisa.com are approximate and based on processing times provided by the immigration department of UAE under normal circumstances. Processing time should be calculated starting the next business day of the date when the documents and payment is successfully submitted to DubaiVisa.com for "Same Day" and "Next Day" processing options. DubaiVisa.com or companies associated with it directly or indirectly will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in approvals. No service fees, thereof will be refunded due to delays or rejection of visa applications.

Fees and Payments


You agree that your credit card(s) will be billed immediately after online verification takes place. You agree to pay all fees and charges for any products or services offered for sale by DubaiVisa.com. You shall pay all applicable taxes and charges relating to the purchase of any products or services. Requirements and fees related to the processing of passports and visas are subject to change, including, but not limited to, immigration fees, processing charges and documentation required for visa issuance, which are subject to change without notice.

Shipping / Sending of Visa


All approved visas will be sent via email. Visas will only be sent once the payment for the same has been received in full.

Service description


Dubaivisa.com does its best to correctly describe all services that appear on the website. However, Dubaivisa.com does not warrant that all the statements, definitions, and descriptions are most current, complete, accurate, and error free. Government and Immigration Department often change their requirements and fees without prior warning and changes can take effect immediately. In an event, shall any description of service or any information on our site become outdated or inaccurate, dubaivisa.com is not to be held responsible. You will not hold Dubaivisa.com responsible for any and all inaccuracies or mistakes in service descriptions, prices, processing times, processing dates, and other information provided on the Dubaivisa.com website.

Service


Requirements and fees related to the processing of visa applications are subject to change without notice. Passports and additional documents required for visa issuance are subject to change without notice. Immigration department may request any additional documentation at their discretion. They may also decline issuance of visa without disclosing the reason for denial. Processing time for visas quoted by Dubaivisa.com are approximations based on normal circumstances, and are deemed reliable in most cases but are not guaranteed. Dubaivisa.com will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. Dubaivisa.com reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.

Communications


By using this site and our services you give Dubaivisa.com your express permission to contact you via email, messaging, or other electronic or non-electronic forms of communication for all purposes including distribution of marketing and promotional materials.

Security


By submitting registration and application forms, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You are responsible for all uses of your User ID (login), whether or not authorised by you.
You agree to notify us immediately of any unauthorised use of your User ID or password. Please refer to our Privacy Statement that governs submitted & distributed information.

Intellectual Property


This Web site, including but not limited to text, content, photographs, graphics, software applications, is protected as a collective work by copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of the UAE. All logos, images, Web site design, text, graphics, software, HTML code used to generate Web pages on Dubaivisa.com, are the sole property of Menga LLC and cannot be copied, adapted, sketched, painted, or otherwise reproduced in any manner whatsoever without the prior written permission of Menga LLC. All other service marks, trademarks, names or logos, individual articles, columns and other elements are the property of their respective owners. Menga LLC is not responsible for other service marks, trademarks, names or logos, articles, columns, and other elements that may be copyrighted or may be the trademarks and/or service marks of their respective owners.

Copyrights and Trademarks compliance


Dubaivisa.com takes all steps necessary to insure compliance with and honouring intellectual property rights of others. You hereby agree to hold dubaivisa.com free of any responsibility and liability arising from any actual or alleged intellectual rights infringement and agree to notify dubaivisa.com of any such actual or perceived infringement immediately upon discovery in writing. You also agree to allow dubaivisa.com enough time to investigate and respond to any such infringement or accusation before taking any legal action.

Indemnification


You shall indemnify, hold and save harmless, and defend at your own expense dubaivisa.com, its officers, directors, agents, and employees from and against all suits, claims, demands and liability of any nature or kind, including costs and expenses arising out of acts of violation of these Terms & Conditions by you, your employees, agents, sub-contractors, or anyone using your computer/user ID. This requirement shall extend to claims or liabilities of any third parties arising out of the use of any patented or copyrighted information or for any other reason. You agree to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against or otherwise incurred by or in connection with or arising from any claim, suit and/or action or proceeding attributable to any such action.

Termination


You agree that dubaivisa.com shall have the right to terminate your ability to access this site at any time without notice and you that will not hold dubaivisa.com responsible or liable for any damages whatsoever. dubaivisa.com reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.

Links


This web site contains links to third-party Web sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. We are not responsible for the content, accuracy of information, expressed opinions or statements, of any third-party sites linked to us or any links contained in a linked site.

Restrictions on Use


This site is intended for use by adult individuals over 18 years of age. It may not be used for any illegal purpose or in any manner inconsistent with these Terms & Conditions. You may not use this site for any reason other than its intended purpose. If you submit any information to our site, you agree not to post or transmit pyramid schemes or chain letters, a virus or any other harmful component, anything that violates the copyright or intellectual property rights of any person or entity, including but not limited to copyrights and trademarks, anything that is defamatory, abusive, libellous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, harmful, or that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law. YOU MAY NOT COPY, REPRODUCE, RECOMPILE, DECOMPILE, DISASSEMBLE, REVERSE ENGINEER, DISTRIBUTE, PUBLISH, DISPLAY, PERFORM, MODIFY, UPLOAD TO, CREATE DERIVATIVE WORKS FROM, RECIRCULATE, TRANSMIT OR IN ANY WAY EXPLOIT ANY PART OF THIS WEBSITE, IMAGES AND OTHER MATERIAL, OR OFFER ANY PART OF THE SERVICE FOR SALE, OR DISTRIBUTION WITHOUT THE PRIOR WRITTEN CONSENT OF dubaivisa.com.

Disclaimer


All the information on this web site is provided "as is" and without warranties, expressed or implied, as to the accuracy or completeness of the information, fitness for a particular use or purpose, including warranties of merchantability, title, non-infringement or otherwise. In no event shall Dubaivisa.com be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the use or inability to use this web site. Dubaivisa.com hereby disclaims all warranties with regard to the hardware and software used to support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. Accordingly, Dubaivisa.com, its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies or errors in or omissions from the services including, but not limited to delays, errors or interruptions in the transmission or delivery of services, products, or loss, or damage arising for any reason from non-performance. Dubaivisa.com does not make any warranties or representations of any kind with respect to information, requirements, restrictions, quality, content, theme, style, and expressions provided directly or through any third party to this web site.

Entire Agreement


This agreement along with the Privacy Statement constitute the entire agreement between you and Dubaivisa.com and supersedes any and all prior agreements, statements or representations regarding Dubaivisa.com. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties. This agreement is governed by the laws of United Arab Emirates.